To improve efficiency and convenience in customer service, the Unemployment Insurance Agency is updating its customer contact system.
In order to perform necessary system updates and testing, on Friday, June 14, the Agency has scheduled reduced hours of telephone customer service on Friday, June 14. Customers will be able to contact the UIA by phone from 8:00 a.m. to 12:00 p.m. Telephone customer service will not be available from 12 p.m. to 5 p.m.
The system testing is part of the Agency’s ongoing customer service improvements. Planned system enhancements will encompass the leading technology and help to provide more options to get in touch with a customer service representative.
During the telephone downtime, customers can contact UIA for service in the following ways:
- Send a web notice online via the Michigan Web Account Manager (MiWAM) at michigan.gov/uia. MiWAM allows customers to file claims, submit questions, and check the status of their unemployment accounts online 24 hours a day.
- Visit in person at one of 13 Unemployment Insurance Local Offices around the state. Visit the UI website at michigan.gov/uia for a list at locations and hours.
System Testing Date/Time: Friday, June 14, 2019; 12:00 p.m. to 5:00 p.m.
Impacted Service: Customer service by telephone
