U.P. Home Health & Hospice has been named a 2019 Home Health Honors recipient by HEALTHCAREfirst, a leading provider of billing and coding services, CAHPS surveys and advanced analytics. Home Health Honors is a prestigious program that recognizes home health agencies providing the highest level of quality as measured from the patient’s point of view.
“We are excited to recognize the 2019 Home Health Honors recipients for their hard work and dedication to providing exceptional care,” said Misty Skinner, Executive Vice President of Services at HEALTHCAREfirst. “I congratulate U.P. Home Health & Hospice on its success in achieving this highest of honors.”
Award criteria were based on Home Health CAHPS survey results for an evaluation period of April 2018 through March 2019. Award recipients were identified by evaluating performance on a set of 19 quality indicator measures. Performance scores were aggregated from all completed surveys and were compared on a question-by-question basis to a National Performance Score calculated from all home health agencies contained in the HEALTHCAREfirst’s Home Health CAHPS database. Home Health Honors recipients include those home health agencies scoring above the HEALTHCAREfirst National Performance Score on 17 of the evaluated questions. HEALTHCAREfirst holds a special recognition, Home Health Honors Elite, to honor home health agencies scoring above the HEALTHCAREfirst National Performance Score on all 19 of the evaluated questions. Please visit HEALTHCAREfirst’s website at www.healthcarefirst.com to learn more about HEALTHCAREfirst’s Hospice CAHPS survey program as well as the Hospice Honors awards.
U.P. Home Health & Hospice Executive Director, Jennie Garrett-Bureau, credits the agency’s longstanding leadership and clinical expertise for being named a 2019 Home Health Honors recipient. She said, “We have an amazing team here that always puts the patient first and we focus on providing the best continuity of care for our patients. These people are our friends and neighbors and we take care of them like they are.”
