The Sault Ste. Marie International Bridge Administration (IBA) is alerting customers that it plans to upgrade its tolling system on Aug. 10.
Over time, the bridge will discontinue the current cards and transition to 6C Radio Frequency Identification (RFID) windshield tags that are automatically read by the toll system when customers pull into a lane. More information on this transition will be forthcoming.
“It’s important for our customers to check their accounts before this transition to make sure their contact information is correct,” said IBA chief financial officer Emily Jacques. “They also should make sure they have sufficient balance available in their account to cover their tolls while we move to the new system.”
Customers will continue to use www.saultbridge.com to manage their toll accounts, but the website will feature a new look and new access instructions. A new web portal will allow customers to manage accounts more effectively. This will include the ability to review transactions, make one-time payments or set up automatic payments, request new or replacement tags, cancel tags, generate statements, and more.
Here are a few important details for bridge customers to remember:
- All current account information and balances will automatically transfer over to the new system. Users will need to re-enter payment information in the new system if they currently have automatic payments set up. They can log in using previous account numbers; however, they will be prompted to create a new username and password.
- Current cards will continue to work, although they will eventually be phased out. Customers will receive advance notice when this happens.
- Before the new system goes online there will be a “freeze” period on accounts. No new cards or accounts will be created, and no changes can be made to existing accounts after 10 p.m. Aug. 5. No deposits to accounts can be made after 10 p.m. Aug. 8. The freeze will be lifted when the new system goes live. All valid cards can continue to be used on their accounts during this period.
Some helpful online guides will be available after Aug. 10 to explain functions of the new system and give instructions on how to perform routine tasks. Customers with additional questions can call 906-635-5255 or 705-942-4345 ext. 105 or 0, or email accounts@saultbridge.com.
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